Policies

SHIPPING

We dispatch all standard orders Monday to Friday, within 48 hours of receiving your order. If there are any delays to this timeframe, we will notify you as soon as possible. If you have a special request with your order that may delay fulfilment we will inform you by phone (if available) or by email of the potential delay.

You will receive a tracking number from Australia Post once your order has been dispatched.

For Australia Post estimated delivery times, please see the Australia Post website.

RESTRICTED POSTCODES

We are unable to deliver to the following restricted postcodes:

  • Queensland 4605, 4713, 4816, 4825, 4830, 4871, 4874, 4875, 4876, 4891, 4892, 4895
  • Western Australia 6430, 6431, 6435, 6436, 6437, 6438, 6440, 6635, 6638, 6639, 6640, 6641, 6642, 6710, 6713, 6714, 6716, 6718, 6751, 6754, 6798, 6799, 6765, 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6753, 6761, 6765, 6770
  • South Australia 5723, 5724, 5734, 5680, 5690
  • Northern Territory: We do not deliver to the Northern Territory
  • New South Wales 2898, 2899

Any orders within these post codes will be cancelled and refunded.

RETURNS AND REFUNDS

We take every care to ensure your products are delivered safely.

If any product ordered is damaged when delivered, we undertake to replace the product. If you wish to claim for a damaged product, you must notify us via email within 48 hours of the product being delivered. Evidence of the damage will be required as part of the notification process. We will determine if the damaged product needs to be returned to us.

Any refund approved by us will be applied to your credit card or original method of payment, within a maximum of four working days. We will advise you of the refund by email once it has been processed.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund at the expiry of seven days after being notified as above, please contact your credit card or payment provider, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@nonesuchdistillery.com.au.

INTERNATIONAL ORDERS 

Should you abandon the goods due to non-payment of charges imposed in your country, seized by authorities in the country of delivery, should the goods not be collected or should delivery not be accepted by the addressee, we will not refund. 

Please check what charges may apply in your country before ordering.
In the event the products are returned to us as uncollected goods we will refund your purchase price LESS any costs incurred by us such as, but not limited to, shipping.

GIFTS 

If the item was purchased by another party and shipped directly to you, we will refund only to the person who made the purchase.   

To implement a claim in respect f a damaged or faulty product contact us

WEBSITE TERMS OF USE

This web site is owned and operated Stillworks Tas Pty Ltd (ABN 35 600 271 029) trading as Nonesuch Distillery and will be referred to as "We", "our" and "us" in this Terms of Use policy. By using this site, you agree to the Terms of Use Policy of this web site ("the web site"), which is set out on this web site page.

USING OUR WEB SITE

When using this web site you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time. Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these terms and conditions then you may not use our website.

You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address, date of birth and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.

APPLICABILITY OF ONLINE MATERIALS/PRODUCTS

Unless otherwise specified the materials published on our web site are presented solely for your private, personal and non-commercial use. We have used our reasonable endeavours to ensure that our web site complies with Australian law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside of Australia.

We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries. 

COPYRIGHT 

The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us.

LINKED SITES

We make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.

AVAILABILITY OF OUR WEB SITE

We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.

We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new software tools or resources shall be subject to these terms and conditions.

We are committed to safeguarding the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our website without having to compromise your privacy in any way. For more information, please see our privacy policy below.

PRIVACY

This web site is owned and operated Stillworks Tas Pty Ltd (ABN 35 600 271 029) trading as Nonesuch Distillery and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site. This Internet Privacy Policy is also separate from the Privacy Policy of Shopify.
We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes.

PERSONAL INFORMATION

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries or to comply with regulations and/or legislation. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

USE OF INFORMATION

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

DISCLOSURE

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

SECURITY

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

COOKIES

Cookies are data that a Web site transfers to an individual's hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most Web sites, including those operated by us, can facilitate a user's ongoing access to and use of a site. They allow us to customise the web site to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services.

ACCESS TO INFORMATION

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

LINKS TO OTHER SITES

We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

PROBLEMS OR QUESTIONS

If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

FURTHER PRIVACY INFORMATION

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site.